✨ A FREE crystal gift just for you! ✨

Returns & Refunds Policy

You are entitled to cancel your order within 30 days without giving any reason for doing so. The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail mileysgemscrystals@outlook.com.

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns

In order for the goods to be eligible for a return, please make sure that: The goods were purchased in the last 14 days.

The following goods cannot be returned

The supply of goods made to your specifications or clearly personalized. The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address: 35 Tiber Gardens, treaty street, London N1 0XF.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact me

If you have any questions about my Returns and Refunds Policy, please contact me by e-mail mileysgemscrystals@outlook.com

Your Right to Cancel

If you purchase from our website, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

At Miley's Gems & Crystals, we are pleased to offer an extended 30-day cancellation period from the date you receive your order.

To exercise your right to cancel, please email mileysgemscrystals@outlook.com with a clear statement confirming that you wish to cancel your order.

After notifying us of your cancellation, please return the goods within 14 days.

Conditions for Returns

Returned items should be handled with reasonable care and returned in good condition, with any original packaging and accessories where possible.

If goods have been handled beyond what is reasonably necessary to inspect them, we may be entitled to make a deduction for any resulting loss in value, in accordance with applicable consumer law.

This does not affect your statutory rights.

Refunds

For cancellations made under your statutory consumer rights, we will issue your refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first.

Refunds will be made using the original payment method.

Where applicable, refunds will also include the cost of standard delivery. Any additional cost for an upgraded delivery service will not be refunded beyond the standard delivery amount.

Return Postage

For returns because you have changed your mind, you are responsible for the cost of returning the goods, provided this has been made clear before purchase.

If an item is faulty, damaged or not as described, please contact us so that we can arrange an appropriate resolution in accordance with your consumer rights.

Faulty or Damaged Goods

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

If an item is faulty, not as described or not fit for purpose, you may be entitled to a refund, repair or replacement depending on the circumstances.

Please contact us at mileysgemscrystals@outlook.com if you experience a problem with your purchase.