Studio still life of raw purple amethyst crystals, a clear quartz point, and polished healing stones resting on a textured cream linen cloth under gentle morning window light
Studio still life of raw purple amethyst crystals, a clear quartz point, and polished healing stones resting on a textured cream linen cloth under gentle morning window light

Frequently Asked Questions

Welcome to Miley's Gems & Crystals! Whether you're choosing your first crystal or adding something special to your collection, we're here to help.

Below you'll find answers to some of our most frequently asked questions. If there's anything else you'd like to know, please get in touch.

Ordering, Delivery & Payments

Ordering & Delivery

Rates, Timing & Payment

Where do you deliver?

How much does delivery cost?

We currently deliver to addresses within the United Kingdom only.

Delivery charges are displayed during checkout before you complete your purchase.

How do I place an order?

How long will my order take to arrive?

Shopping with us is easy! Browse our online shop, choose the crystals or gifts you'd like, add them to your basket and follow the checkout instructions to complete your purchase.

Delivery times can vary depending on the postal service and your location. Please refer to the delivery information provided at checkout.

Can I contact you about my order?

How can I pay for my order?

Of course! If you have a question about an order, please email us at mileysgemscrystals@outlook.com and include your order details.

Payments are processed securely during checkout using major debit and credit cards, ensuring your transaction is protected at all times.

About Our Crystals & Gifts

About Our Crystals

Care & Meaningful Gifts

Are your crystals natural?

How do I choose the right crystal?

We mainly stock natural crystals and gemstones. As these are natural materials, each piece can have its own unique colours, patterns, markings and variations.

You might be drawn to a particular crystal because of its colour, appearance, traditional meaning or simply because you love it! Take your time exploring our collection and choose something that feels special to you.

Will my crystal look exactly like the photograph?

How should I look after my crystals?

Not necessarily. Natural crystals are individual, and variations in colour, shape, size and markings are perfectly normal. We do our best to provide photographs and descriptions that accurately represent our products. but on saying that, If the listing states 'this is the one you will receive,' then yes, that is the one you will receive.

Different crystals require different care. Some can be sensitive to water, sunlight or rough handling. We recommend researching the specific care requirements of your crystal and using a soft, dry cloth when cleaning where appropriate.

Can I buy crystals as gifts?

Absolutely! Crystals make thoughtful and meaningful gifts for birthdays, celebrations or simply to let someone know you're thinking of them. Explore our collection to find something special.

What are crystal healing properties?

Many people enjoy crystals for their traditional spiritual associations and the meanings attributed to them. For example, rose quartz is traditionally associated with love and compassion, while amethyst is associated with calm and relaxation. These are traditional beliefs rather than scientifically proven medical benefits.

Do you offer gift wrapping?

We don't currently offer a dedicated gift-wrapping service, but this is something we may introduce in the future.