Privacy Policy

Last updated: October 2026

At Mileys Gems Crystals, I respect your privacy and am committed to keeping your personal information safe.

This Privacy Policy explains what information I collect when you visit or use my website, why I collect it, how I use it and what rights you have over your information.

1. Who I am

Mileys Gems Crystals is a small, independent crystal and spiritual gifts business based in the UK.

For the purposes of UK data protection law, Mileys Gems Crystals is responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how your information is used, please contact me through the Contact page on my website.

2. What information I may collect

Depending on how you use my website, I may collect some of the following information:

• Your name

• Email address

• Billing and delivery address

• Telephone number, if you provide one

• Details of products you purchase

• Information you provide when contacting me

• Your email subscription preferences

• Information about how you use my website, such as cookies and basic website activity

I only collect information that is reasonably necessary to provide my services and run my business.

3. When you buy from my website

If you purchase something from Mileys Gems Crystals, I need certain information to process your order and arrange delivery.

This may include your name, email address, billing and delivery address, telephone number and details of your order.

Payment information is processed securely through Stripe. I do not need to see or store your full card details.

Stripe may process your personal information in accordance with its own privacy policy and security practices.

4. Email subscribers

If you choose to subscribe to emails from Mileys Gems Crystals, I may collect your name and email address.

I use this information to send you things such as:

• News and updates

• New product information

• Special offers

• Website updates

• Information about events or markets

• Other emails relating to Mileys Gems Crystals

You can unsubscribe at any time by clicking the Unsubscribe link at the bottom of my emails.

I will not sell or rent your email address to another company.

5. Contacting me

If you contact me through my website, email or another method, I may keep the information you provide so that I can respond to your enquiry and keep a record of our communication where necessary.

I will only use this information for the purpose for which you provided it, unless there is a legitimate reason to use it for another purpose.

6. How I use your information

I may use your personal information to:

• Process and fulfil orders

• Arrange delivery of your purchases

• Respond to enquiries

• Provide customer service

• Send emails you have chosen to receive

• Manage subscriptions

• Deal with returns, refunds or complaints

• Keep appropriate business records

• Improve my website and customer experience

• Meet legal and accounting requirements

I will not use your information for unrelated purposes without a lawful reason to do so.

7. Cookies

My website may use cookies and similar technologies.

Cookies are small files stored on your device which can help a website work properly and understand how visitors use it.

Some cookies may be necessary for the website to function, while others may be used for things such as website statistics, preferences or marketing.

Where required, I will ask for your consent before using non-essential cookies.

You can also change your browser settings to control or block cookies. Please be aware that blocking some cookies may affect how the website works.

8. Website hosting

My website is hosted using Hostinger.

Hostinger may process certain technical information when you visit or use my website, such as IP address, device information and website activity, as necessary to provide its hosting and technical services.

Hostinger has its own privacy and data protection policies which explain how it handles personal information.

9. Payments

Payments made through my website are processed by Stripe.

I do not store your full payment card details.

Stripe may collect and process payment and transaction information in order to securely process your payment, prevent fraud and comply with legal requirements.

10. Who I may share information with

I will only share your personal information where it is necessary to run my business, provide a service to you or where I am legally required to do so.

This may include trusted service providers such as:

• Hostinger, for website hosting and related services

• Stripe, for payment processing

• Delivery or postal services, where necessary to deliver your order

• Email or newsletter services, where used to manage your subscriptions

• Professional advisers or authorities where I am legally required to provide information

I do not sell your personal information.

11. How long I keep your information

I will only keep your personal information for as long as I reasonably need it.

Some information relating to purchases and financial transactions may need to be kept for longer because of legal, accounting or tax requirements.

If you unsubscribe from marketing emails, I will stop sending you marketing emails, although I may retain a record of your previous subscription or unsubscribe request where necessary.

12. Keeping your information safe

I take reasonable steps to protect your personal information from being lost, misused, accessed without permission or disclosed improperly.

However, no method of sending or storing information online can be guaranteed to be completely secure.

13. Your rights

Under UK data protection law, you have rights relating to your personal information.

Depending on the circumstances, these may include the right to:

• Ask what personal information I hold about you

• Ask me to correct information that is inaccurate

• Ask me to delete your personal information where there is no good reason for me to keep it

• Object to certain uses of your information

• Ask me to restrict how your information is used

• Withdraw consent where I am relying on your consent

• Ask for a copy of your personal information

You also have the right to unsubscribe from marketing emails at any time.

14. Complaints

If you have a concern about how I have handled your personal information, please contact me first so that I have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's data protection regulator.

15. Children's privacy

This website is intended for a general audience and is not specifically directed at children.

I do not knowingly collect personal information from children for marketing purposes.

16. Changes to this Privacy Policy

I may update this Privacy Policy from time to time if my website, services or the way I handle personal information changes.

The latest version will always be published on this page.

Last updated: October 2026