Policies, Terms & Conditions

Insured Transit

Eco-Conscious Wrapping

Returns & Refunds

If your parcel is left outside and is visibly damaged, please do not open it. Take a photo of the damage and send it to me for review. Unfortunately, I cannot offer a refund or replacement if a damaged parcel has been opened.

If you are present when the parcel is delivered and it is visibly damaged, please do not accept or sign for it. Ask the courier to return it.

Where possible, we use recycled and recyclable materials for all packaging, minimizing our environmental footprint for every order.

*From time to time bubble wrap may be used for the heavier weight purchase to protect them during transit

Buyer must return item within 30 days of delivery.

Buyer is responsible for return postage costs
Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition
Refunds will be returned to the payment method used to make the purchase

Privacy Policy

Last updated: October 2026

At Mileys Gems Crystals, I respect your privacy and am committed to keeping your personal information safe.

This Privacy Policy explains what information I collect when you visit or use my website, why I collect it, how I use it and what rights you have over your information.

1. Who I am

Mileys Gems Crystals is a small, independent crystal and spiritual gifts business based in the UK.

For the purposes of UK data protection law, Mileys Gems Crystals is responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how your information is used, please contact me through the Contact page on my website.

2. What information I may collect

Depending on how you use my website, I may collect some of the following information:

Your name
Email address
Billing and delivery address
Telephone number, if you provide one
Details of products you purchase
Information you provide when contacting me
Your email subscription preferences
Information about how you use my website, such as cookies and basic website activity

I only collect information that is reasonably necessary to provide my services and run my business.

3. When you buy from my website

If you purchase something from Mileys Gems Crystals, I need certain information to process your order and arrange delivery.

This may include your name, email address, billing and delivery address, telephone number and details of your order.

Payment information is processed securely through Stripe. I do not need to see or store your full card details.

Stripe may process your personal information in accordance with its own privacy policy and security practices.

4. Email subscribers

If you choose to subscribe to emails from Mileys Gems Crystals, I may collect your name and email address.

I use this information to send you things such as:

News and updates
New product information
Special offers
Website updates
Information about events or markets
Other emails relating to Mileys Gems Crystals

You can unsubscribe at any time by clicking the Unsubscribe link at the bottom of my emails.

I will not sell or rent your email address to another company.

5. Contacting me

If you contact me through my website, email or another method, I may keep the information you provide so that I can respond to your enquiry and keep a record of our communication where necessary.